Flexible processes capable of anticipating and responding to changing markets and regulatory requirements.
Clear-cut processes adjusted to the business model avoid redundancies, reduce errors and lower costs.
Standardizing processes allows controlling their performance with an impact on internal and external customer satisfaction.
Ensuring a lasting commitment with customers, evolving and transforming the organization’s processes.
Increasing the exposure of the processes, allowing for greater control, security and guaranteed compliance.
Guaranteeing compliance with the institution’s requirements. Involving the organization in achieving goals.
- Modelling of business processes
- Implementation of business processes
- Optimization of business processes
- Support & Maintenance
The initial step consists of assessing the maturity of the organization’s processes so as to outline the initiative’s scope and framework. In this phase, we determine where and how to begin.
Complete and accurate depiction of existing or proposed business processes. The processes can be expressed in variable degrees of detail, depending on the goal.
Understanding new or existing business processes and how these comply with the goals that led to their creation. The idea is to ascertain the current status of the process (as-is).
Design of new business processes and specification of how they work. Creation of the future business process model (to-be) within the context of business goals and process performance.
Process Performance Management
Formal assessment of the implementation of processes and follow-up of the performance with the aim of ascertaining process efficiency and efficacy, by identifying possible constraints and opportunities for improvement.
Process transformation considers the discussion of approaches for improvement, redesign and re-engineering and paradigm shift.