BPM

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BPM

Achieving operational excellence and developing sustainable competitive advantages

We consider that processes are assets that enable optimizing the business, increasing efficiency and lowering costs. We work closely with our customers to ensure that the processes are in line with the organization’s strategic vision.

Advantages

What are the challenges

Profitability – Improving margins and achieving sustainable growth is a priority for the banking sector in the current economic context.
Agility – organizations need to improve their ability to anticipate changes and respond to new market and customer demands. The ability to adapt processes allows us to face the challenges of an increasingly demanding market.
Control – regulatory demands and the importance of the reputation of credit institutions imply that controlling is not only a need, but also a critical factor for success.
Excellence in customer service – in order for an organization to stand out from the competition, it needs to do more and do it better, exceeding customer expectations with efficient and effective processes.

Time-to-market

Flexible processes capable of anticipating and responding to changing markets and regulatory requirements.

Operational Resilience

Clear-cut processes adjusted to the business model avoid redundancies, reduce errors and lower costs.

Standardization

Standardizing processes allows controlling their performance with an impact on internal and external customer satisfaction.

Continuous Improvement

Ensuring a lasting commitment with customers, evolving and transforming the organization’s processes.

Compliance

Increasing the exposure of the processes, allowing for greater control, security and guaranteed compliance.

Quality

Guaranteeing compliance with the institution’s requirements. Involving the organization in achieving goals.

Types/Methodologies

References

Assessment

The initial step consists of assessing the maturity of the organization’s processes so as to outline the initiative’s scope and framework. In this phase, we determine where and how to begin.

Process Modelling

Complete and accurate depiction of existing or proposed business processes. The processes can be expressed in variable degrees of detail, depending on the goal.

Process Analysis

Understanding new or existing business processes and how these comply with the goals that led to their creation. The idea is to ascertain the current status of the process (as-is).

Process Design

Design of new business processes and specification of how they work. Creation of the future business process model (to-be) within the context of business goals and process performance.

Process Performance Management

Formal assessment of the implementation of processes and follow-up of the performance with the aim of ascertaining process efficiency and efficacy, by identifying possible constraints and opportunities for improvement.

Process Transformation

Process transformation considers the discussion of approaches for improvement, redesign and re-engineering and paradigm shift.

Consulting Services

Modelling of business processes
Implementation of business processes
Optimization of business processes
Support & Maintenance