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The effect of Covid in the digitalisation of society and the financial sector. We have all heard children saying the phrase 'when I grow up, I want to be...', and where Astronaut or Firefighter used to be, we now find Instagrammer, Blogger, Youtuber and similar answers.

Challenges in times of change, where waiting for the “normal” is wasting time that we don't have. The changes we have been through in the past few months have strongly conditioned any strategy or plan being implemented. The digitalization of banking accelerated, not due to a strategic vision, or due to a natural evolution of the business model, but due to an external “disruptive” factor that imposed the need for this new “normal”.

At the time this article was written, the world had not yet been plagued by the pandemic we are all witnessing. It is, however, all the more appropriate, given the moment we are experiencing, that we can talk about trust and cooperation.

Digital innovation applied to credit portfolio management is the motto of this opinion piece, which highlights the importance of financial institutions being equipped with the latest techniques and tools. The focus is on Artificial Intelligence and the use of Machine Learning models.